International Shipments - Severe Delays Should Be Expected

Please be advised that severe delays are being encountered with all international shipments shipping via the US Postal Service (including our International Economy service) due to the current worldwide COVID-19 situation.  We have been advised that transit time will likely take an additional 30 to 45 days on top of the normal transit time.

Where possible (if the cost is the same or less than the stated shipping amount when the order was placed) we are automatically switching shipping to FedEx International Express.  If you want to be considered for FedEx Express International shipping even if it costs more, please let us know in the checkout comments. We will then email you the cost of FedEx Express Internaional shipping, and then you can let us know if you want to upgrade and pay the additional costs.

Tracking Numbers

We have had a lot of new customers recently, so we thought we would post this.

For UPS or USPS, it can take up to one business day before tracking shows any data. For USPS, please note that their scanning systems are not as good/reliable as UPS so occasionally the only scan shown is the delivery scan.

For international customers who select International Economy as the shipping method, it can take sometimes up to a week before tracking shows any data.

COVID-19 Update

We are open and operating normally except as noted below.  Here is a summary of some changes we have had to temporarily make during this health emergency. These changes were made to maximize staff safety and keep everything running as efficiently as possible with the resulting staffing shortage caused. We appreciate everyone's patience during this unprecedented event. All of us here cannot wait for everything to get back to normal as you.

• Local pick ups are suspended
• Phone ordering is suspended. If you cannot place an order online, please email us your order (see below for details on how to do this)
• Orders cannot be changed (add or delete an item) once placed
• Customer service inquiries should be emailed to us at help@spruebrothers.com. Please be patient as it is taking longer for us to respond than normal.
• All orders are being shipped as originally placed (the combining of multiple orders into one shipment is suspended).
• Order shipping could take a little longer than our standard ship within one business day or less. So far we have mostly met this.

How to Email an Order

Orders can be placed online as always, or emailed to us at help@spruebrothers.com. If you place an email order, be sure to include the following information:

• Billing Address
• Shipping Address (if different than your billing address)
• Email Address of your account
• Item(s) Ordered (include quantity, our SKU and description)
• Shipping Method (if omitted we will assumed it is Standard Shipping)
• Payment method
  • If PayPal - we will send you a PP Money Request
  • If Credit card, we will use your CC on file - just provide us with the CVV code. If you do not have a credit card on file, please log in to your account and add one to your account prior to ordering

We apologize for any inconvenience this may cause.

Free Collectible Cards

Continuing our 15th Anniversary celebration, Sprue Brothers Models LLC is presenting our loyal customers with a collectible limited edition military-themed card with every shipment the remainder of 2020 (while supplies last). This is a limited edition series of ten (10) unique custom cards of which a different one will be included with all customer shipments each month of 2020. The cards will be a mix of aircraft, armor and naval subjects. Card #1 (for March 2020) is shown below which is titled "Dawn Run" - B-52H Stratorfortress.

• A free card will be included with all customer shipments as long as the card will fit in the package
• Which card you receive is based on the date that your order is packed (i,e, all orders placed Friday afternoon Feb 28 that did not go out will be packed March 1, and thus will receive the March card)
• The current month's card will be included with all customer shipment while supplies last or until the last day of that month.
• This promotion ends December 31, 2020. The giveaway for any particular card ends the last day of that card's giveaway month, or while supplies last, whichever comes first.

Attention Brazilian Customers

Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. Any shipments to Brazil after Jan 1, 2020 missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs. 

When you place your order, please include your CPF or CNPJ Number in the checkout comments or in the "Company" field of your shipping address. It should be stated like this: "CPF 000.000.000-00". Any orders received on or after Jan 1, 2020 without the CPF or CNPJ Number will be cancelled.

New Shipping Options for USA-Lower 48 States

For customers residing in the lower 48 states, we have changed our shipping options. Now we offer three (3) choices which are Small Parcel, Flat Rate Standard, and Flat Rate Expedited. Please click here to see the details. Basically this new change will offer lower cost shipping for virtually all our customers shipping to the lower 48 states.

Shipping/Transit Times

Just a reminder that Sprue Brothers Models LLC does not, express or implied, guarantee any transit times or delivery dates. Any shipping times stated are estimates only.

Sprue Brothers Models LLC has no control over any package shipped once it leaves our warehouse and goes into the possession of the shipping company, thus Sprue Brothers Models LLC does not bear any responsibility for any late deliveries or any damaged or lost packages. However all packages shipped via UPS or USPS are insured. We will assist in the completion of any and all valid insurance claims. Any insurance claim determination is made solely by the shipping company and/or their designated insurance company. Sprue Brothers Models LLC does not have anything to do with determination of any insurance claims.

 Additionally, please be aware that the US Postal Service does not offer any guarantee for transit times/delivery date for any of their services except for Express Mail. And that the transit time/delivery dates listed by the USPS are estimates only (and appear to be based on ideal conditions which does not happen most of the time, especially in the winter).

Shipping/Transit Times

Just a reminder that Sprue Brothers Models LLC does not, express or implied, guarantee any transit times or delivery dates. Any shipping times stated are estimates only.

Sprue Brothers Models LLC has no control over any package shipped once it leaves our warehouse and goes into the possession of the shipping company, thus Sprue Brothers Models LLC does not bear any responsibility for any late deliveries or any damaged or lost packages. However all packages shipped via UPS or USPS are insured. We will assist in the completion of any and all valid insurance claims. Any insurance claim determination is made solely by the shipping company and/or their designated insurance company. Sprue Brothers Models LLC does not have anything to do with determination of any insurance claims.

Additionally, please be aware that the US Postal Service does not offer any guarantee for transit times/delivery date for any of their services except for Express Mail.  And that the transit time/delivery dates listed by the USPS are estimates only (and appear to be based on ideal conditions which does not happen most of the time, especially in the winter).